Refund policy

Return Policy

At Wakey Wakey, we prioritize product quality and customer satisfaction while keeping things simple and efficient.

No Returns

Due to the nature of our products (coffee, tea, and merchandise), we do not accept returns and do not require customers to send items back. Returned consumable goods must be discarded for safety and quality reasons, and return shipping is not cost-effective.

Replacements Instead of Returns

If there’s an issue with an order and it meets criteria for replacement:

• Customer Error (e.g., wrong address, incorrect order placed):
  The customer is responsible for the replacement cost.
• Distribution Error (e.g., wrong item sent, production issue):
  We cover the full cost of the replacement, including shipping. Proof of error will be required. (e.g., photo of product/label differs from order slip)